Frequently Asked Questions

  • Rapid City
    The Valley
    Box Elder
    Ellsworth AFB
    Black Hawk
    Summerset
    Piedmont
    Hart Ranch
    Colonial Pine Hills
    Hisega

    If you fall outside of our service area, please contact us for availability and pricing. We would love to work something out if possible!

    • If this is your first time booking with us or are selecting a "One Time" clean you are HIGHLY RECOMMENDED to select a deep cleaning. This enables us to have enough time to thoroughly go through the cleaning process and become familiar with your home.

    • If you're looking for a move out/move in clean you must select the move out/move in service on the booking form.

    • Selecting a 'standard cleaning' is best for those looking to schedule a reoccurring cleaning service.

    How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”

    Good Rule of Thumb

    • "Very Dirty" - If your home hasn’t been professionally cleaned within the last year or it's obviously very dirty.

    • "Pretty Dirty" - If your home has been professionally cleaned within the last 6 months.

    • "Slightly Dirty" - If your home has been professionally cleaned within the last 3 months.

    • Dust from top to bottom including ceiling fans, walls and surfaces

    • Wipe mirrors

    • Clean sinks, backsplashes, vanities, countertops

    • Wipe down the exterior of oven, fridge, dishwasher, microwave and small appliances

    • Clean stove tops and hoods

    • Disinfect toilet

    • Complete washdown of shower and tubs

    • Sweep, vacuum and mop

    Does not include:

    • All Extras are not included (must be selected for an additional cost)

    • The extra time included in deep cleans which allows for more detailed work in the above mentioned  tasks.

  • Includes:

    • Everything included in a standard clean +

    • Baseboards

    • Light switches & Door handles

    • Detailed Dusting

    • Light organization of all rooms (for detailed organization select add on)

    • Extra hour included for high detail areas

    Does not include:

    • All Extras are not included (must be selected for an additional cost)

  • When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: inside oven, inside fridge, inside cabinets, inside microwave, and inside all windows. This clean is intended to turn the home into a clean and welcoming space that feels inviting for the new homeowners.

  • Our cleaners go through backgrounds checks and training to provide you with peace of mind.

    We are insured by Hiscox for $300,000 and bonded through Surety Bonds for $10,000 giving you the assurance you want.

  • Times will vary greatly on type of clean, size of home, current condition and any additional extras.

    General rule of thumb:

    • Standard cleans start around 2 hours.

    • Deep cleans start around 3 hours.

    • Move out/move in cleans are typically full day.

  • If we have missed completing part of the service you booked, reach out to us within 48 hours of service date and we will make it right.

  • First of all - no shame. We all experience clutter! It's unrealistic for any of us to expect a clutter-free home.

    Here's what to expect from our different service offerings.

    With our Standard Clean, we will spend a few minutes in each room organizing as we see best before cleaning.

    Our Deep Clean allows us to do light organization which simply allows us a little more time organizing.

    If you're looking for a detailed organization session - select the 'Organization' Extra and we'll spend an extra 60 minutes on focused organization. We'll chat about what you'd like that to look like before the cleaning session even begins.

    No matter the situation, we'll do our best to clean around what's already there.

  • We are committed to using products that are sustainable and safe. As a family with three littles, we care about the safety of children and the environment they'll grow up in.

  • Yes! As long as you're furry friend is friendly to new people we welcome homes with pets. Be sure to include that you have pets in your booking so that we can best prepare for your home.

  • We do not! This is a policy to provide the safest working environment for our team.

  • Nothing! If you decide to pick up any clutter this will help the cleaners optimize their time spent at your home.

  • Great question! If you have 2 full bathrooms and a half bathroom, you would select 3 bathrooms on the booking form.

  • Once you log into your account, you can make any changes to your future bookings including rescheduling, cancelling or even specifics like number of rooms or extras.

    If you need additional help, please email or give us a call!

  • All changes to your account can be done conveniently from your account portal.

  • Need to cancel? No problem! Just know a few things before you do by reviewing our cancellation policy.

  • You will see a pending transaction in your bank account once you submit your booking. This ensures that your appointment slot is saved for you.

  • You can either make a note in the comment section on the booking page or get in contact with us. We'll let you know if we can meet your need!

  • Leave it all up to us! Unless you have a specific product you'd like us to use we'll take care of every detail.

  • The Organization Extra is intended for areas of the house where there is an accumulation of clutter. Please communicate with your cleaner either in the Comments & Special Instructions or directly about which areas of your home you'd like your cleaner to focus organizing. They will spend up to 50 minutes doing detailed organization.

  • That's not necessary. Although it may be helpful to meet your cleaner if it's your first time booking with us.

  • Yes! It's actually preferred after the initial visit. This ensures that you won't be waiting around for us if you need to be somewhere.

  • This rarely occurs but accidents do happen. Please contact us immediately to work with our insurance to get the object replaced.

  • There are certain situations where "harsh" chemicals may be required such as calcium build up on a shower door which then CLR would be used.

  • Nope. We simply stay indoors.

  • If tipping makes you feel good - go for it! Any amount is appreciated by your home care specialist.

  • Simply login to your account, select the booking you have in mind and make your changes.

    If you need further assistance please contact us.

Didn’t find an answer to your question? Please contact us.